South Indian Brahmin Cafe

Saw reviews so decided to visit the place, it was near to...

Saw reviews so decided to visit the place, it was near to Santacruz local station . Place is hygienic. Food was really good , authentic taste. I ordered thatte idli and rawa dosa both were so tasty

This was a company audit done today by me and we posed as...

This was a company audit done today by me and we posed as customers. Too many complains. Owners can take this as an advise in order to improvise. 1. Don't play music so loud that visitors find it difficult to talk. And if at all music is played don't connect your paytm payment notification tones and phone call rings on the same player. It's really annoying to hear your phone ringtones on speakers and also I'm not interested to know how much my next table person is paying. 2. Put curtains in the ac room. Ac cooling effect will be more and also too much harsh sun light coming inside. It's good if you have greenery outside. There you just have scorching sun. So better cover the glass. 3. When you have sugar packets on the table, then why waiter is asking wether we want with sugar or without sugar. It's improper customer service training. Train the waiters. 4. Make sure the menu has basic things. Being a south Indian Brahmin cafe if you don't have idli, it's not right. You have thatte idli but keep steamed idlis too. 5. Right after bill amount was received, the waiter immediately asked us - "aapka hogaya kya" he din't even wait for a second to ask this question which was unexpected and rude. Again lack of customer service skills. Respect your customers. 6. The staircase is too narrow and I understand. The interiors are nice. Place is well utilised. Hats off to that but when customers are already climbing down and waiter can see it, he should step down, he stood there like a pillar and we had to literally sqeeze and go through him and pass downwards. He should realise manners when there are female customers. These small and simple things make huge difference. There may be customers who don't bother about all this but even 1% of dissatisfaction should not exist in any business. Thank you !