Reliable Old Age Care Center

I am writing to express my serious concerns regarding my...

I am writing to express my serious concerns regarding my mother's four-month stay. My mother is a bedridden brain stroke left full body paralysis patient, and upon her admission, I explicitly requested consistent physiotherapy and medication administration. However, a physiotherapist was unavailable for the entire second month of her stay. This unfortunately led to severe stiffness in the joints on her left side, causing significant mobility issues and pain that she continues to experience five months after discharge. While monthly bills were consistently issued on time, I frequently encountered significant issues with patient care, particularly concerning medication and other essential needs. This required my constant personal monitoring. I was especially troubled by Senior Nurse Neha's inability to understand medication names in English, even instructions in Marathi. Furthermore, the treatment of bedridden patients was alarming. Staff members, including "Mausi," would frequently scream at patients who requested assistance with basic needs such as diaper changes or water. My concerns also extend to billing practices. During admission, the payment terms were clearly communicated. However, at the time of discharge, additional charges were levied with various excuses, and attempts were made to attribute fault to us. While I acknowledge that self-mobilized patients may not experience these issues, I strongly believe that their facility is an unsuitable and detrimental environment for bedridden patients requiring nursing care and extended stays.