HDFC Bank Home Loan Branch - Mumbai (Vikhroli West)

I had a very disappointing experience with HDFC Bank during...

I had a very disappointing experience with HDFC Bank during my home loan disbursement process. The staff member assigned to my case (Prachi Tapase / Shruti Tulaskar) was extremely slow in processing the disbursement and seemed more focused on cross-selling unnecessary products like a demat account. I was indirectly told that without opting for such products, my loan approval or disbursement could be delayed, which felt inappropriate and unprofessional. The overall work pace was shockingly slow—only one task being handled in an entire day. Even PSU banks, which are often criticized for delays, felt more efficient and customer-friendly compared to this experience. When I requested the process to be expedited, the response was arrogant and dismissive, instead of supportive. For a private bank like HDFC that claims to provide premium service, this level of behavior and inefficiency is unacceptable. I hope the management takes this feedback seriously and trains staff to focus on customer service rather than forced cross-selling.

Very much helpful, Good knowledge and active ..Happy with...

Very much helpful, Good knowledge and active ..Happy with his way of handling customers . Mr. Abhshek @ Vikhroli west branch . Cluster Head.... Very helpful 👌 We need such more staff ...