Authorised Samsung Service Center - Divine Communications

I am writing this note as a genuinely disappointed and...

I am writing this note as a genuinely disappointed and frustrated customer who trusted one of the world’s biggest technology brands and invested in a so-called “premium flagship” smartphone — the Samsung Galaxy Z Fold 5, costing ₹1,65,000. When someone spends this kind of money on a mobile phone, they are not buying just a gadget. They are buying reliability, trust, durability, and long-term support. Unfortunately, my experience with Samsung has been the complete opposite. Under normal usage, without any physical damage, water exposure, or misuse: • The inner fold display failed once and had to be replaced. • Recently, after installing an official Samsung software update and restarting the device, the outer display suddenly developed a permanent vertical green line. This defect appeared immediately after the update, which raises a serious question: How can a software update damage a hardware display in a premium device? When I approached the authorized Samsung service center, I was informed that since the phone is now technically “out of warranty”, I must pay again for display replacement, even though this is the second major display failure in the same device. This leads to a very simple but painful reality: I paid ₹1.65 lakh for a phone that cannot survive normal usage, and now I am expected to keep paying more every time its most critical component fails. For this price, one can literally buy a motorcycle. Yet the durability and after-sales experience of this phone feels worse than many mid-range smartphones. Instead of taking responsibility, the support system keeps: • Delaying the case • Closing and reopening references • Giving generic replies • Avoiding a clear written resolution There is no accountability for product quality, no ownership of repeated defects, and no meaningful support for a premium customer. This experience has taught me a hard lesson: Innovation without reliability is not progress — it is just an expensive experiment, and the customer becomes the test subject. Based on my personal experience, I would strongly advise consumers to think very carefully before buying any Samsung Fold series phone. The concept looks futuristic, but the long-term reliability and service support do not justify the extremely high price. A premium brand should deliver premium durability and premium responsibility — not premium disappointment. This is not just about one phone. This is about trust, value, and consumer rights. And unfortunately, in my case, Samsung has failed on all three.

Quick resolution and delivery, however it's situated in the...

Quick resolution and delivery, however it's situated in the loft of shop with narrow stairs no fire safety equipment or exhaust, kind of scary