Mahindra Randhawa Motors - Chandivali-Powai

They provide extremely bad service & workers are careless....

They provide extremely bad service & workers are careless. Last year when we had sent for repair for an accident the paint started bubbling within a month. This year in march we sent for a window repair for which they included mutiple add ons and doubled the bill. Just 2 days later after receiving the car there was battery issue. After sending it for battery replacement the tyre sensors were not working. Again we had to send it for sensor replacement and today after that we have noticed that tyre knob covers are missing. Since 2 weeks we have only spent irrelevant money on problems that were never there earlier in our car. They have destroyed our car. The service is very very poor and disappointing.

I had a terrible experience with Randhawa Motors,...

I had a terrible experience with Randhawa Motors, Chandivali. I gave my car for inspection due to a noise coming from the brake area and specifically requested deep cleaning and polishing. I handed over the car on Saturday around 11 AM. After keeping it for two days, I had to call and follow up myself. Only then was I informed that the car was ready. I travelled 20 km specially to collect my car, but after reaching there, I had to wait around 45 minutes before it was delivered. The deep cleaning and polishing were not done. In fact, the car was returned in a dirtier condition than before. Most importantly, the same brake noise is still there. I am not sure what was actually checked. On the first day when I went to deliver the car, I waited nearly 2 hours so that the mechanic check the issue in front of me. After waiting patiently, another staff member informed me that it would take one more hour because the concerned person had gone for lunch or for checking some other car. Overall, it was a very disappointing and frustrating experience. Poor service, lack of professionalism, and no clarity about the work done. I travelled a long distance and still left with the same problem and a very bad feeling.

Assigned relationship manager doesn't pick up the call. The...

Assigned relationship manager doesn't pick up the call. The time frame given and actual time varies by big amount. It seems Randhawa motors doesn't want to service Mahindra and Mahindra. The Road Side Assitance (RSA) team doesnt want to deliver to them as they say they don't take the delivery of the cars and create hassle to the customers.

Extremely disappointed with the service! This was my first...

Extremely disappointed with the service! This was my first service for 2K kms. Got an appointment slot after 15 days, which I accepted. Asked them about my requirement of seat covers, which they told service assistant at the time of appointment will help you in this regard. Then comes the day of the scheduled service, the guy who they sent for pick up, didn’t even know the basic functions of the car, neither did he provide any invoice about the vehicle. I still trusted them. Throughout the day I kept calling them asking about the seat covers, which fell on their unreceptive ears n after 4 days I am still waiting to hear from them. For delivery of the car, I had to wait outside my office for 1 hour at 9pm! After I received the car finally, the interiors didn’t look like they had been cleaned, nor were footrest covers placed, they were on the back seat for me to spread them out myself! Absolutely dissatisfied! Looking elsewhere for my next service for sure!