Piramal Mahalaxmi

My Experience with Piramal Group – Repeated Defaults on...

My Experience with Piramal Group – Repeated Defaults on Written Commitments I am sharing this purely as my personal experience and opinion, based on direct interactions with Piramal Group’s senior representatives. I was given multiple explicit assurances, including a specific written commitment that a credit note would be issued by 8 February. That promise has now been missed, repeatedly, without explanation, ownership, or even basic communication—despite escalations to senior management. When an organisation of this scale fails to honour simple, routine financial commitments after multiple follow-ups, it raises serious concerns about internal accountability, governance, and execution discipline. What is most worrying is not the delay itself, but the complete absence of transparency or ownership. As a customer, this experience has significantly eroded my confidence. Repeated missed timelines and silence create the unfortunate perception that commitments are made casually and honoured selectively. I would strongly advise prospective customers to document everything in writing, be cautious with assurances, and factor in delays—even when commitments are made at senior levels. This review reflects my experience alone, but it has been deeply disappointing.