Naaz Aquarium

Had purchased Sunsun Canister filter but the filter never...

Had purchased Sunsun Canister filter but the filter never worked properly right from the first day with contionous leakage. The owner Mr.Arman said that if the motor is working then nothing he can do and he flatly refused to take it back inspite if it being just 1 week.He gave me flimsy solution like wrapping the O Ring with Teflon that too for a brand new filter. This itself shows that the filter was faulty .But he never accepted that and said that it was because the set up was not done correctly. He has not been helpful and because of this my money is gone down the drain.VERY POOR SERVICE.PLEASE DO NOT BUY ANYTHING FROM NAAZ AQUARIUM.

Naaz Aquarium, Kurla has drastically declined in quality....

Naaz Aquarium, Kurla has drastically declined in quality. Twice, I purchased an RS brand heater from this shop, and twice the product was faulty straight out of the box. The staff, sold me defective equipment, costing me time and over ₹500 in petrol for separate exchange trips. Their quality control is nonexistent. I strictly warned them after the first faulty purchase, yet they sold me another defective one for my neighbor. Do not trust them for aquarium equipment. You will waste your money and time.

I am writing this review with extreme disappointment...

I am writing this review with extreme disappointment regarding my recent experiences at Naaz Aquarium, Kurla. This shop was once a reliable source for aquarium hobbyists, but the quality of products and customer service has severely declined. My primary concern is the repeated sale of faulty equipment and the lack of accountability, particularly from a staff member named Parvez Bhai. Incident 1: Faulty Heater & Extra Cost My first bad experience involved the purchase of an RS brand heater. I was overcharged for the item (sold for 200 \text{ Rs} when marked at 150 \text{ Rs}) and, worse, the heater was completely non-functional upon testing it at home. I had to spend over 500 \text{ Rs} in petrol just to drive back to the store and exchange a brand-new, faulty item. This was a massive waste of time and money due to the store’s lack of quality control. ❌ Incident 2: The Same Mistake Twice Thinking the first instance was a one-off, I returned again around Diwali to purchase a 100 \text{ Watt RS brand heater} for my neighbor, who is new to the hobby. I explicitly explained my previous bad experience to the staff before making the purchase. Shockingly, the 100 \text{ Watt} heater was also FAULTY. Verdict on Quality Control Selling two faulty RS brand heaters in a row, especially after being warned about the previous issue, shows a severe lack of quality control and zero respect for the customer's time and money. It makes me question if the issue is with the RS brand itself, or if Naaz Aquarium is selling old, untested, or defective stock. This shop needs to seriously re-evaluate its product inspection process and customer service. I highly suggest other buyers proceed with caution, especially when purchasing equipment, as you may end up spending more on returns than on the product itself.