Ujjivan Small Finance Bank - Santacruz Branch

Very nice ans supportive staffs

Very nice ans supportive staffs

It's really good service and support

It's really good service and support

Best Customer service. Banking is easy with Ujjivan. Smart...

Best Customer service. Banking is easy with Ujjivan. Smart banking solutions and digital banking services are the best here

I had a very bad and frustrating experience with Ujjivan...

I had a very bad and frustrating experience with Ujjivan Bank, and I want to warn others before taking any loan from this branch. I applied for a loan of ₹2,00,000, and initially the staff clearly told me that the interest rate would be 11%. Later, the staff member (named Supriya) called me to the office and asked me to come for signatures. Before signing, I carefully read the loan card and was shocked to see that the interest rate mentioned there was 24%, which is completely different from what I was told earlier. When I said that I did not want the loan anymore, she told me that the loan had already been disbursed and that I would have to pay some amount even if I cancel it. I felt pressured and confused, and eventually I had to sign the documents. After that, she gave me a new debit card and told me that the loan amount would be credited by evening and I could withdraw it from the ATM. But when I went to the ATM, the OTP was not coming, so I could not withdraw any money. I went back to the bank for help. There were two ladies and one gentleman sitting there, but instead of helping me, they spoke very rudely and simply said “Come tomorrow, we are busy.” This is extremely unprofessional, especially the way they spoke to a female customer. Later, my mother went to the bank, and only then one of the ladies told us to call the toll-free number, block the previous debit card, and then the new card would get activated. Now it has been almost one month, and my debit card is still not active. To activate/link a card she told me to visit a Branch again to link the card with account ...I have not been able to withdraw even a single rupee from the loan amount. The staff member Supriya, who handled my loan, is not answering my calls at all .. This has been a very stressful and disappointing experience. The staff behavior is rude, unprofessional, and misleading. Customers should be clearly informed about loan terms and treated with respect. Very poor service. I strongly suggest others be careful before dealing with this branch.