Samsung Experience Store Kandivali West

Bought newly launched samsung s26 ultra from here and...

Bought newly launched samsung s26 ultra from here and buying such luxury makes u feel different.. Entering into complete an AI world is spectacular! Bought this phone from this store and trust me they made the event very nice! Thanks to samsung team and Digvijay’s team👍🏻✌️

I had a very disappointing experience at the Samsung Store....

I had a very disappointing experience at the Samsung Store. I visited the store regarding an issue with my Samsung S25, which is still under warranty. The phone’s body color started fading and recovering unevenly, which is clearly a manufacturing defect. Instead of properly addressing the issue, the staff showed no interest in helping. The service center team simply said they “can’t do anything” and asked me to contact customer care myself. There was no proper inspection, no clear explanation, and no effort to provide a solution. The staff behavior was unprofessional and lacked basic customer support courtesy. This was one of the worst customer service experiences I have faced. When customers buy a premium brand like Samsung, we expect responsibility and support — especially during the warranty period. Very disappointed. I hope Samsung improves its in-store customer service and trains staff to handle genuine customer concerns seriously.