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We are NBS International Ltd, A 100% subsidiary of Mahindra & Mahindra. Our State of the art service centers provide best in segment care for your Mahindra vehicles. Pick up & drop facility, Hi-tech dust-free factory finish painting, Mobile Service Vans, and Towing facilities in case of accidents, Multiple bays for individual servicing etc are some of the services that are offered by our Mahindra - trained professionals, for total care of Your Mahindra Vehicle. We believe in offering an experience to delight our valued customers and be WITH YOU HAMESHA!!!
Amenities and service options for this business are being updated. Contact them directly for details.
Plot no 4, Vir Sanghvi Marg, near FM Banquet Hall, Udyog Nagar, Goregaon West, Mumbai, Maharashtra 400062
The experiences received within the last 2 years have been...
The experiences received within the last 2 years have been nothing less of harassments. NBS International is the closest only Mahindra authorized EV workshop near my location and therefore I am forced to bring my vehicles here. In the past years the following have been my experiences. 1. The service advisors lie about jobs done. Upon checking the records in hindsight, their promised repair works were never conducted on the vehicle. My car had to be sent 3 times in 3 months time for the same issue and it was returned to me by just running a few software updates. 2. They keep all conversations open ended, and will almost never send any written communications, later blaming us for not having any recorded proof of calls/issues. 3. Items and goods get stolen from the car. My valuables worth 7500 and my welcome kit from the glove box were stolen. I had to follow up 2 months and then gave up after many calls and messages, but they did not respond positively and never took any accountability. 4. Their internal customer support team is a sham. They will always protect the interests of their company over the unfairness. 5. Their service advisors are untrained, unprofessional and rude. Despite having taken prior appointments of 2 weeks, they have the audacity to tell the customers that they do not have the time, they have other customers and matters to attend to. 6. They have wrongly generated invoice and sent for approval for free paid services of brand new vehicle even though it did not have any consumables. 7. Their escalation model is either broken or deliberately supports the safeguarding of the wrong doings of their company. 8. Service advisors, customer support team, ACRM, CRM, Service Manager and Customer Manager do not respond to multiple texts, calls and even emails most of the times. 9. Job cards have been opened and closed without any confirmation or written and signed approvals taken from me. 10. They also returned the vehicle with broken eshifters, scratched bodies and soiled seats after their warranty service. 11. They park our vehicles on road, which is a government property and keep our vehicles at accidental risk. They do not have the provisions to securely park cars submitted to them for service and repairs and they illegally park our vehicles which is also a life hazard for other vehicles and drivers. NBS International Goregaon fails as a service provider: The institution has been responsible for: 1. Negligence and Damage 2. Service Deficiency 3. Irresponsible and Incomplete service and repair 4. Cheating and Fraud (Lying, False invoices, Theft) 5. Unfair trade practices 6. Regulatory Compliance Failures Strongly do not recommend using their business.
COMPANY OWNED YET HIGHLY INCOMPETENTLY OPERATED. I...
COMPANY OWNED YET HIGHLY INCOMPETENTLY OPERATED. I SUBMITTED MY PETROL THAR WITH A CRYSTAL CLEAR UNNATURAL SOUND COMING FROM THE ENGINE, WHICH THESE GUYS DID NOT EVEN BITHER DIAGNOSING AND RETURNED THE CAR TO ME SAYING, “KUCH PROBLEM NAI HAI GAADI MEIN, HUMNE ACHCHE SE CHECK KIYA HAI!” BHAIYA! AGAR AAPNE ITNA ACHCHE SE CHECK KIYA HI THA TO HIGH-PRESSURE FUEL PUMP KAISE MODI MAHINDRA WALI WORKSHOP NE LAPTOP DIAGNOSIS KARKE PAKAD LIYA? A PART WORTH 15K! DO NOT TRUST THIS USELESS BUNCH WITH YOUR VEHICLES UNLESS ITS IN WARRANTY. ELSE THEY’LL MAKE A FOOL OUT YOU AND BE IGNORANT ABOUT IT. APNE KAAM KI RESPECT KARNA SEEKHLO BEFORE ITS TOO LATE!
Amazing service by Mr Prasad He helped with exceptional...
Amazing service by Mr Prasad He helped with exceptional 10000 km service, he takes his role and job very seriously and I am happy to be assisted by Mr Prasad. He noted all our issues with the car and acted on it. He communicated everything to us and took care of what all needed to be done and followed up on his own when the requested seat covers were delivered to the service centre and helps us out.
Maxicare premium underbody protection system I’m extremely...
Maxicare premium underbody protection system I’m extremely disappointed with the anti-rusting treatment done on my car. The service was advertised as long-lasting protection, but within just a year I noticed rust spots reappearing undercarriage. Service advisor : Vaibhav Shelar Date done : 17th Jan 2024 Ro date :17th Jan 2024 I am still unsure if the maxicare was done or just invoice was created with product name and charged me. Poor workmanship: The coating looks uneven, with patches where the metal is clearly exposed. False promises: I was assured the treatment would last for years, yet it failed almost immediately. Lack of professionalism: The staff rushed through the job and didn’t bother to explain the process or aftercare. Waste of money: For the price I paid, I expected quality and durability. Overall, this was a frustrating experience. I wouldn’t recommend this service to anyone who values their car’s condition.
We had to visit this workshop at Goregaon due an...
We had to visit this workshop at Goregaon due an unfortunate incident on our newly purchased vehicle. The Service Advisor as well as the Insurance Advisor were very prompt in their responses, walking me through the entire process with courtesy, professionalism and efficiency. Their attention to customer care truly stood out and provided a lot of comfort as a repair to a new vehicle can be quite distressing, but their hand-holding provided a lot of comfort and relief. Their support during the insurance claim process was truly outstanding. I would highly recommend them for their excellent, supportive and compassionate service.