MaxOut Gym

Nice gym Anshu Sir is a very good trainer and his training...

Nice gym Anshu Sir is a very good trainer and his training methods are excellent Anyone who joins Max Out should definitely take guidance from Anshu Sir. The gym equipment is of good quality the discipline is well maintained and the cleanliness is excellent Anshu Sir is a skilled friendly and professional trainer who always motivates and supports members in achieving their fitness 👌

No Refund Policy: I enrolled for a membership at MaxOut...

No Refund Policy: I enrolled for a membership at MaxOut Gym (Daulat Nagar) on 01 June 2026. On 02 June 2026, I requested a GST invoice for reimbursement purposes, but the receipt provided was not a GST-compliant invoice and was rejected by my employer. Since only one day had passed from enrollment and I had not used any gym facilities, attended any sessions, or availed any services, I approached the gym and requested a refund. I was informed that refunds are not provided once a membership is enrolled, regardless of whether the services have been used. I discussed the matter with the gym owner, who offered alternatives such as transferring the membership or converting the amount into personal training services for my wife. While I appreciate the attempt to provide alternatives, these options did not address my request for a refund, especially considering that no services had been utilized and the issue arose immediately after enrollment. My concern is not about a refund after using the gym's facilities, but about the lack of flexibility in handling a request made within 24 hours of enrollment and before any services were consumed (No Cooling Period). I would recommend that prospective members ask about the gym's refund policy, invoice/GST documentation process, transfer rules, and cancellation terms before making payment. I hope the management reviews such cases individually and considers a customer-friendly resolution process for situations where services have not yet been used even that too in the early stage when they just started the business. I am not complaining about the facilities but about the Policy and the Management. Conversation dated: 11 June 2026 as below - I am increasing my Google rating because the owner (Vikram) and Pranita contacted me and requested that I change my rating to 4 or 5 stars. However, I am genuinely struggling to understand how I can provide such a rating when I have not used any of the gym facilities, attended any sessions, or experienced the services firsthand. What concerns me further is that Pranita informed me that the owner is considering cancelling the credit note that was previously offered, allegedly because of the rating I posted. As a result, I feel pressured to increase my rating despite my unresolved concerns. I believe customer ratings should be based on actual experience and service quality rather than being influenced by requests to change ratings. I leave it to others to decide whether this is an appropriate way to handle customer feedback and concerns. My intention is not to harm the business but to share my genuine experience so that prospective members can make informed decisions.