Dr. Aparna Ramakrishnan

Doctor Aparna was very empathetic and kind and listened to...

Doctor Aparna was very empathetic and kind and listened to everything I had to say.

At the outset, let me clarify that this extensive feedback...

At the outset, let me clarify that this extensive feedback below is on the hospital (which I visited because of my appointment with Dr Ramakrishnan). It is NOT on Dr Ramakrishnan. Meeting her was in fact very, very reassuring and useful, which is why i am marking 5 stars. The hospital though can do with some improvements. It would get 1 star only! 1. Unlike other hospitals, there was no one to wheel my mother's wheelchair. I had to do it myself. 2. Shocking shortage of signage. To find our doctor in the OPD was an adventure expedition. Equally shocking, no Dr in the corridor, nor other staff could tell us where she would be. 3. Very poor placement of communication that (a) instructs the person about the token that is to be taken as a first step (b) the registration form that is to be filled. So, one finds out after reaching the counter... which itself is after a wait. 4. No greeting, no warmth from staff, not even the lady who sits at the helpdesk right at the entrance. All in all, a cold, indifferent vive. 5. Brought back horrible memories of a horrible experience at your hospital over five years ago when I had brought my (late) father for treatment. The experience had been so rotten that I had totally lost it, stood in the middle of the lobby and screamed to the staff "Some day, if you have a dear one who needs help, and you come across people as indifferent as you are, remember today." Horrible moments of truth with Kokilaben. Horrible memories seldom leave. An important lesson in customer experience which might be worth learning for your hospital. 6. Only one set of elevators take us down to the ground floor from the first floor OPD. But there's no communication to that effect. 6. Dr Aparna is a wonderful Doctor. The Doctor though is only one element in the hospital experience. Don't know whether this feedback makes any difference to the hospital; nevertheless, I have shared.