Apsan's 4 Paws NXT

Great place to get everything you need for your pet....

Great place to get everything you need for your pet. Petfood,collars & leashes, toys, feeders, grooming tools , litter boxes, pet toiletries and supplements everything under one roof. Polite and helpful staff.

The staff doesn't know how to talk to customers on phone...

The staff doesn't know how to talk to customers on phone and behaves ruthless and arrogant. I have been ordering food, litter, accessories and supplements for my cats since 2-3 years from here. Their shop n products are nice. Owner is nice too. But the staff they keep should learn basic etiquettes while talking to customers. When u initially start ordering from here, they deliver on priority basis. Once u r their regular customer, delivery delays and for 15-20 min delivery they take 2-3 hours, one have to call them again n again for follow ups. Just now I had called the shop to ask for Whiskas Ocean fish Wet food 6 pouches (mentioning this, so that these guys should know my identity), Nitin (name of the staff operating phone, and as confirmed by him) told me "agar mera ladka kabhi wahaan aaya toh deliver kardega". He didn't tell me time of delivery and other details. On asking him when will he come he replied, "jab bhi kabhi aayega dedega". Is this the way of response? I asked him again when will the guy come n he kept on saying "jab bhi aayega tab" and finally I ended up asking aaj ayega toh kitne bje ayega, kitni der mein ayega, kal ayega, 2 saal baad aayega, aayega kab? On this he said, "hum 500 se niche ka order dete nhi hain, toh ye 6 pkt aayenge jab bhi mera ladka wahan aayega". Is this what they do with regular customers? I didn't know the delivery price limit, as I have always ordered mostly above 600-1000. There's a way to say/respond. I might not be ordering or visiting Apsans from next time. There are many pet shops around who knows how to deal, inform and talk to customers nicely. Very disappointed.