Healthcare Clinic

Disappointed , pathetic experience!! On 6th Mar'24 , I...

Disappointed , pathetic experience!! On 6th Mar'24 , I visited Dr.Madhulika Goyle - Verified & booked by Practo for a basic health fitness certificate for learning swimming lessons. On my 1st visit on 6th Mar'24, like any other patient I just observed from my patient seat as I trusted the doctor that she has mentioned my correct name & has signed stamped. Then I just took the certificate envelope & left. Later when I finally got the time to enroll the classes & was approaching my swimming class I was surprised this so-called 17years experienced doctor is so absent minded that she certified me back dated 6/2/23 . I too have other work & commitments then later I manage to pay a personal visit & sort this but her clinic was closed till 13th May'24 .So on 20th May'24, I searched through Practo & again booked appointment & contacted her about the issue. After learning that it was her fault she told me to cancel Practo booking else Practo will charge as both , she insisted & I cancelled my practo booking. Then 20th May'24 evening when I visited this clinic, to my surprise this doctor was very unprofessionally , sounding like a vegetable vendor mentioned 4-5 times that she on goodwill is doing these changes , trusting on me that it's her fault and not charging me any fees, but otherwise to make date changes I need to pay her fees. Later when I was packing she grabbed my old certificate (dated 6/2/23 ) saying that I need to return it to her & take this new one. I have seen no doctor treating their patient this way. Still I requested her as she was out of town for more than 15-20days, kindly make my new certificate 15days ahead from my actual first visit date which was 6th Mar'24. She started bargaining with me for a new certificate that I need to pay. I just heard her & left her clinic with my old certificate. First of all she is a doctor, she needs to behave professionally , politely & not like a local vendor negotiating with a patient for fees, secondly it was her fault that her absent minded cost me Rs.800 for 1st visit fees where she wrote a year back dated certificate & because of her I didn't enroll my classes (now it would have been more than 30 days of my swimming sessions) as I was not having time to visit her & get a revised certificate. Also, I always saw this clinic not operational, no patients, no receptionist even both the times I booked and she visited only that time, how can Practo put a profile of such a doctor on an esteemed site? I am posting my review so that no other patient in need is misleaded.